PT. SICHA SADA TECHWORKS (hereinafter referred to as "We" or "Service Provider") respects and protects the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect the personal information you provide to us through our Service Platform (including websites, applications, and licensed software).

By using our Service Platform, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

   We may collect the following types of information from you:

   1. Personal Data (Identification Information)

      This is information that can identify you directly or indirectly. This data is collected when you register, subscribe to, or otherwise use our services, and may include:

      • Contact Information: Full name, email address, phone number, company address.
      • Account Information: Username, encrypted password, and account preferences.
      • Company Identification Information: Company name, Taxpayer Identification Number (NPWP), and deed of establishment.

   2. Transaction and Financial Data

      In connection with payment gateway services and license billing, we may collect:

      • Payment Details: Credit card information or other payment details (which will be processed by a third-party Payment Service Provider in accordance with applicable security standards). We only store payment tokens and information necessary for billing.
      • Transaction Data: Information about transactions processed through your Platform (amount, time, payment status, and related metadata).

   3. Usage and Technical Data

      Information collected automatically when you access the Service Platform:

      • Device Data: IP address, device type, operating system, browser type, and other unique identifiers.
      • Log Data: Server logs, Platform usage activity, pages visited, and times of visits.
      • Cookies: We use cookies and similar tracking technologies to track activity on Our Platform and store certain information.

2. USE OF INFORMATION

   We use the information we collect for various purposes, including:

   • Service Provision: To operate, maintain, and provide the functionality of the Service Platform and Software License, including integration with payment gateways.
   • Billing: To process License Fee payments and send invoices/bills.
   • Support: To provide customer service, technical support (including 24/7 monitoring as described in the Terms & Conditions), and respond to your inquiries.
   • Security and Compliance: To detect and prevent fraud, security breaches, and illegal activities, and to comply with applicable legal obligations (including KYC/AML when related to payment gateway services).
   • Service Improvement: To analyze trends and statistical data to improve the quality and performance of our Service Platform.
   • Communications: To send you administrative notices, account information, and important updates regarding our Terms & Conditions and Privacy Policy.

3. DISCLOSURE OF INFORMATION

   We will not sell, rent, or otherwise misuse your personal information to other parties. We may share your information only with:

   • Third-Party Service Providers: Parties we employ to perform functions on our behalf, such as hosting providers, payment processors, and analytics service providers. These third parties only have access to the information necessary to perform their functions and are bound by confidentiality obligations.
   • Payment Gateway Partners: To the extent necessary to enable and process your payment transactions, we will share relevant transaction data.
   • Legal Obligations: If required by law, regulation, court order, or lawful government order.
   • Protection of Interests: To enforce Our Terms and Conditions, or to protect the rights, property, or safety of Us, Our Users, or the public.

4. DATA SECURITY

   We take all reasonable steps and industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, in accordance with our security commitments in our Terms & Conditions. These steps include:

   • Encryption: Use of encryption protocols (SSL/TLS) for data transmission.
   • Access Restriction: Restricting access to personal data to only those employees, contractors, and agents who need to know that information to perform their duties.
   • Industry Standards: We strive to comply with relevant data security standards for payment gateway services (such as PCI-DSS where applicable to data processing).

   Although we have taken reasonable security measures, no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

5. DATA RETENTION PERIOD

   We will retain your personal information for as long as necessary to achieve the purposes described in this Privacy Policy, to provide our services, or to comply with legal obligations (such as financial data retention and audit requirements).

6. YOUR RIGHTS AS A DATA SUBJECT

   In accordance with applicable Indonesian law (including the PDP Law), you have certain rights regarding your personal data, including:

   • Right of Access: Request a copy of the personal data we hold about you.
   • Right to Correction: Request correction of your inaccurate or incomplete personal data.
   • Right to be Forgotten: Request the deletion of your personal data, subject to applicable legal provisions and restrictions.

   To exercise these rights, please contact us using the contact details below.

7. APPLICABLE LAW

   This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Indonesia.

8. CHANGES TO PRIVACY POLICY

   We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Service Platform. Changes will become effective on the effective date stated at the top of this Policy.

9. QUESTIONS AND CONTACT

   If you have any questions, comments, or concerns regarding this Privacy Policy or our data practices, please contact us at:

   • Email Address: support@sichatechworks.com
   • Physical Address: Graha Raya, Ruko Silktown Avenue, Block RK/5A-05, Desa/Kelurahan Pondok Jagung Timur, Kecamatan Serpong Utara, Kabupaten/Kota Tangerang Selatan, Banten Province, Indonesia. Postal Code: 15326.